Customer Stories Archive | Astute

woman shopping ecommerce retail case study

Total Economic Impact of Astute Bot: Forrester Study

Astute commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study that examines the potential return on investment (ROI) businesses may realize with Astute Bot.

Audi

Audi increased the effectiveness of their advertising campaigns with Voice of the Customer insight

Blue Diamond Growers Products

Blue Diamond

Blue Diamond's self-service chatbot shines

delta flight attendant in aisle

Delta Air Lines

Delta Air Lines successfully pilots new support technology

mercedes benz 2020 gls

Mercedes-Benz

Mercedes-Benz lets web visitors drive site changes

vera bradley pattern

Vera Bradley, Inc.

Efficient, accurate customer service with deeper insights and reporting capabilities – all in one bag

darden restaurant meals

Darden Restaurants

After seeing success with Astute's CRM, Darden expands the relationship

aer lingus airplane

Aer Lingus

Smart travelers get smart service with Aer Lingus and Astute

Sun-Rype products

Sun-Rype

Sun-Rype stays competitive and delivers valuable insight with consumer case management from Astute

Mrs. Fields Cookies

Famous Brands International

Famous Brands International finds sweet success with Astute's case management CRM

cheesecake factory cheesecake with strawberries

The Cheesecake Factory

The Cheesecake Factory slices handling time by 20% with Astute’s CRM

orchard valley harvest john b sanfilippo astute case study

John B. Sanfilippo and Son

John B. Sanfilippo & Son helps consumers find their favorite products with Astute Spot

british airways aircraft in flight

British Airways

British Airways global consumer relations program takes off with Astute

mcdonalds chicken nuggets

McDonald’s

McDonald’s improves customer satisfaction and franchise relations with one solution

scotts miracle gro products

Scotts Miracle-Gro

Astute’s CRM helps world’s largest lawn and garden brand tackle the tough turf—and grow loyalty

just for men combe astute case study

Combe

Combe fine-tunes consumer engagement with Astute

kraft mac and cheese

Kraft Foods

Astute streamlines omni-channel customer care for Kraft