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Featured
Jul 19, 2017

5 Guaranteed Ways to Make Your Customers Unhappy

Despite countless surveys, terabytes of data, and too many metrics, are you still not exactly sure why some of your customers stay loyal and others ditch you for a competitor? You’re not alone. Because for every expert who touts one set of customer service best practices, there’s another who tells you the opposite will improve your satisfaction and retention. We don’t pretend to have the perfect answer for making your customers happy, but we guarantee it doesn’t include these five strategies.
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team analyzing voice of customer insights with graphs on a table
Featured
Dec 9, 2014

Leverage Voice of the Customer Insights as a Strategic Business Asset

In order to maximize your voice of the customer data you need to marry this information with other structured and un-structured data. This combined view gives new views into customer sentiments and behaviors. Many organizations struggle to analyze this information successfully because of the ineffective, manual processes required to do so. Automating the process allows you to find and act on the needle in the unstructured data haystack.
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