Customer Care in 2020: The Top 20 Trends You Should Know

What customer care and CX trends should we expect to confront in 2020? Astute’s Natalie Skarzynski will cover the top 20 trends and predictions from experts like Forrester, Adobe, IBM, and more in this special webinar presentation.

Join the session to get up to speed on how customers expect to interact with brands, what’s new for contact centers and their agents, and 2020’s key themes for company leaders.