Webinars Archive | Astute

human hand and automation touching

How to Scale Your Call Center With Automation

As companies respond to a shifting marketplace and consumer demands, the call center remains the epicenter of these vital communications. Learn how automation can help you adjust to the changes.

young man on mobile phone at a shopping center

The Total Economic Impact of Astute Bot

Featuring Forrester Consultant Sean Owens, learn how a US chain retailer improved their omnichannel experience with Astute Bot.

How HR Can Prepare for the 6 Stages of COVID-19

Learn what to expect during the 6 stages of the coronavirus crisis and how you can best prepare employees and your organization.

desk with facebook on monitor

Practical Tips for Transition to Work-At-Home Call Centers

Learn our most practical tips for transitioning your call center to work from home in response to current events.

how consumers want to engage with brands

New Research on How Customers Want to Talk to You

How do your customers really want to engage with you for service? New, original research from Astute dives into channels, preferences, and behaviors – with some findings that may surprise you.

screenshot of astute bot as example of web self service on mobile

Transforming Your Digital Self-Service Experience with Astute

See a demo of Astute's Digital Self-Service to learn how this award-winning platform improves customer experiences across all your digital properties.

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Customer Care in 2020: The Top 20 Trends You Should Know

What customer care and CX trends should we expect to confront in 2020?

agents working in modern call center

Modernizing the Customer Experience: 6 Must-Haves for Your Agent Tools

Do your current tools set agents up for success? Learn about the six must-haves you should be looking for when evaluating consumer engagement tools.

cx team mapping the customer journey on a whiteboard

Mapping Your Customer Service Journey to Drive Digital Transformation

For effective digital transformation, customer care leaders should start by mapping the service journey.

professional woman writing on sticky notes to assess cx benchmarks

Benchmarking Your Customer Experience: 3 Areas You Should Assess

How does your customer experience stack up? Learn a 3-part framework for evaluating your CX.

silver and red robots fighting

Building a Bulletproof Bot Business Case: 3 Steps to a Successful Chatbot Project

Learn how you can make the case for a customer care bot and get the most value from a new chatbot program.

woman using social media on smartphone

Unlocking the Power of Your First-Party Data for Better CX

Learn how to use the data you may already be collecting to get to the core of customer issues and find key customer insights.

team meeting to map customer journey on a whiteboard

How to Use Customer Journeys to Drive Your CX Strategy

Learn how to use your customer journey maps to build your customer experience strategy now and into the future.

agent working in call center laughing

3 Opportunities to Optimize Your Contact Center This Year

Could your contact center operations be running more smoothly? Learn three practical ways to optimize operations this year.

taking a photo of meal on smartphone

Top Guest Experience Challenges for Restaurants & How to Conquer Them

In this session, we'll explore key guest experience challenges for today's restaurant brands and how to overcome them.

Bot or Not: Should Chatbots Pretend to Be Humans?

Do your customers expect your chatbot to try to pass for a human? Learn how to approach this new business challenge.