Pharmavite LLC Goes Live with Astute Solutions Customer Engagement Platform

Leader in dietary supplements gains an enhanced agent experience and deeper insights into consumers through ePowerCenter

naturemade vitamins from pharmavite products

Pharmavite LLC, makers of Nature Made dietary supplements, and Astute Solutions worked strategically together to configure a CRM to fit Pharmavite’s needs. A key area of this project focuses on better reporting and analytics. Pharmavite’s CRM now features threshold reporting capabilities to monitor and deliver real-time alerts for early issue detection. The team at Pharmavite is already seeing value in their new solution in these areas.

Pharmavite’s Consumer Affairs Team went live with Astute’s consumer engagement CRM to further streamline workflows and improve efficiency. Included in the solution are in-context guidance and smarter data entry features that improve the agent experience and reduce handling time.

 “We are always excited when a new customer goes live with our solutions because our mission is to help brands create amazing interactions with their consumers,” said Alex George, Chief Technology Officer at Astute. “Every customer is different, and we’ve loved working with the team at Pharmavite to help them streamline and enhance their agent experience, and in turn, deepen their engagement with their end consumer.”

Astute Solutions builds AI-driven software for the future of consumer engagement. We help the world’s best brands enhance engagement with their consumers by contextually blending human and artificial intelligence. Astute’s technology enables companies to provide more efficient customer service, protect their brands, and increase customer loyalty. 


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