Is There a Place for Chatbots in Your Organization?

example of a customer service chatbot on a smartphone

With increasing attention being given to artificial intelligence, AI bots or chatbots are becoming a more viable option within enterprise support settings and for retailers and brands who offer digital customer care.

When to Consider Chatbots

Essentially, chatbots are a supplement to, or substitute for, human interaction, usually via digital conversation, through chat, text, email and social media channels. The roles of the chatbot include live interaction (delivering information and answering questions), proactive alerts (delivering reminders), and task completion (executing automated back office transactions).

To learn about potential scenarios where chatbots could play a helpful role, as well as how to optimize your interactions, check out the original blog post from C3i Solutions.