Skip to content
Astute Logo
  • Industries
    • airplane iconAirline
    • car iconAutomotive
    • price tag iconCPG
    • ecommerce cart shopping iconE-commerce
    • financial services iconFinancial Services
    • shopping cart iconGrocery
    • healthcareHealthcare
    • cap iconHigher Education
    • spoon and fork iconRestaurant
    • store logoRetail
    • telecommunications network iconTelecommunications
  • Products
    • astute bot logoAstute Bot™Digital Service Platform
    • astute agent logoAstute Agent™Consumer Engagement CRM
    • astute knowledge agent assist logoAgent Assist™Knowledge Engine for Agents
    • interactive web forms logoInteractive Web Forms™Consumer Contact Capture
    • astute agent chat logoAgent Chat™Instant Live Chat Experience
    • agent sms logoAgent SMS™Seamless Support for Texting
    • astute social logoAstute Social™Social Media Management
    • Astute VoC logoAstute VoC™Voice of the Customer
    • astute analytics iconAstute Analytics™First Party Data Analytics
    • spot logoAstute Spot™Product Locator
  • Resources
    • Blog
    • Guides
    • Infographics
    • Reports
    • Webinars
    • See All Resources
  • Customer Stories
    • Featured Stories
    • delta flight attendant in aisleDelta Air LinesDelta Air Lines successfully pilots new support technology.
    • cheesecake factory cheesecake with strawberriesThe Cheesecake FactoryThe Cheesecake Factory slices handling time by 20% with Astute’s CRM.
    • All Customer Stories
  • Support
    • Customer Center
    • Learning Center
    • +1 (855) 508-6150
    • Email
    • Status.io
  • Login
    • Astute VoCiperceptions platform
    • Astute Bot
    • Astute Social
    • Astute Knowledge

Blog

Virtual Agents

Featured
persona typing on laptop demonstrating customer service email automation
Featured
Jul 9, 2020

Time to Ditch Your Customer Service Auto Reply Emails for Something Better

Both auto-reply emails and email virtual assistants respond to customer inquiries. But only virtual assistants actually resolve customer issues quickly and accurately.
Read More »
Featured
digital accessibility button on keyboard
Featured
Mar 30, 2020

Digital Accessibility: Why You Should Care and What to Do

Digital accessibility makes online content available to all users, including those with disabilities. Learn why and how to prioritize accessibility.
Read More »
Featured
example of a customer service chatbot on a smartphone
Featured
Aug 14, 2019

What Do the Best Chatbots Have in Common?

Learn how the best chatbot features and functions translate into more personalized customer experiences.
Read More »
Featured
professionals working at computer station to avoid knowledge management implementation mistakes
Featured
Jun 13, 2016

Creating Excellent Web Self-Service Experiences: Part 2

Did you know that more than 70 percent of customers prefer to use web self-service as a starting point? Consumers have high expectations for self-service experiences, presenting an enormous opportunity for companies to differentiate themselves (and realize bottom-line savings) through outstanding self-service.
Read More »
  • Company
    • Customer Stories
    • About
    • Press
    • Partners
    • Leadership
    • Careers
    • Contact
  • Products
    • Astute Bot™
    • Astute Agent™
    • Agent Assist™
    • Agent SMS™
    • Agent Chat™
    • Interactive Web Forms™
    • Astute Social™
    • Astute VoC™
    • Astute Analytics™
    • Astute Spot™
    • Astute SOS™
    • Astute Verbatim™
    • Socialbakers
  • Support
    • Services & Support
    • Customer Center
    • Learning Center
    • support@astutesolutions.com
    • +1 (855) 508-6150
    • +1 (614) 508-6150
    • Status.io

    All product names and logos are trademarks or registered trademarks of their respective owners. ©2010- Astute Inc. All Rights Reserved.

    Astute’s ICP filing number: 沪ICP备16038979号 MIIT

    Privacy Policy  |  Terms & Conditions
    Insights & trends delivered straight to your inbox.